Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Carriers We ship via [Canada Post / UPS / FedEx — update as applicable]. Shipping rates are calculated at checkout based on your location and order weight.
Domestic Shipping (Canada)
- Standard shipping: [4-7 business days]
- Expedited shipping: [2-3 business days]
- Free standard shipping on orders over $[100] CAD
International Shipping (USA & Beyond)
- We ship to the United States and select international destinations.
- International orders may be subject to customs duties, import taxes, and fees upon arrival. These charges are the responsibility of the customer.
- Delivery times vary by destination: typically [10-14 business days] to the USA.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Allow 24–48 hours for tracking to update.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, contact us at thisdogpoints@gmail.com within 2 days of the expected delivery date. We'll work with the carrier to resolve the issue promptly.
Address Accuracy Please ensure your shipping address is correct at checkout. This Dog Points is not responsible for orders shipped to an incorrectly entered address.