Refund policy
*** The TDP Lifetime Guarantee ***
At This Dog Points, we stand behind every product we make. Our gear is built to perform in the field, season after season — and if it ever fails due to a defect in materials or workmanship, we'll repair or replace it. No questions asked.
What's covered:
- Manufacturing defects
- Hardware failure (buckles, D-rings, stitching)
- Material breakdown under normal use conditions
What's not covered:
- Normal wear and tear
- Damage from misuse, improper fit, or modification
- Chewing, cutting, or accidental damage
- Consumable products (paw balm, etc.)
How to make a claim: Contact us at thisdogpoints@gmail.com with your order number and a photo of the issue. We'll assess and get back to you within 3 business days with a repair or replacement solution.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thisdogpoints@gmail.com
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thisdogpoints@gmail.com.
If your return is accepted, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, all returns are at the customers cost.
You can always contact us for any return question at thisdogpoints@gmail.com
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.